Paying Your Bill

Paying Your Bill

Our members have multiple options to pay their monthly electric bills. Payment can pay be made any of the following ways:

 

Payment Methods Acceptable Payments
1. Self Service Online - SmartHub Online check, Savings, VISA, MasterCard, Discover
2. Electronic Funds Transfer (EFT - re-occuring payments) Checking, Savings, VISA, MasterCard, Discover
3. Visit Office Check, Cash, Credit Card, Debit Card
4. Mail in Payment Check, Money Order
5. Call the Office Check, Credit Card, Debit Card
6. Pay-by-Phone, SECURE Automated Phone System 844-209-7162 Check, Credit Card, Debit Card

1) Self Service Online Option- SmartHub

The self service online option gives you the flexibility and convenience to meet your busy schedule. When using this option, you have the ability to do all of the following from any computer with Internet access:

  • View your bill and account history

  • Pay your bill

  • Modify your account information
  • Review your usage

Once you have signed up for this option, you will receive an e-mail from our office each month with a link that will bring you directly to your current bill. 
  

2) Electronic Funds Transfer (EFT) 
 
The EFT option is a convenient way that simplifies the method of paying your electric bill. When you sign up for EFT, Delaware County Electric Cooperative will automatically deduct your monthly bill amount from your checking, savings, MasterCard or Visa account. You will still receive monthly statements in the mail showing your kilowatts-hour usage and the amount due.

 

To sign up for EFT, simply download and fill out the Automatic Payment Authorization form and return it to the DCEC office.

  

3) Visit Office

Visiting our office to make a payment is always on option. DCEC accepts personal checks, credit card (MasterCard or Visa) and cash for payment. Our office is open Monday through Friday from 7:30 A.M. to 4:00 P.M., if you are not able to drop off your payment during our business hours a safe deposit box is available. The safe deposit box is located by the main entrance into our office. Payments dropped off in the safe deposit box will be processed the following business day. Payments dropped off on a holiday or during the weekend are processed on the next business day.


 4) Mail in Payment

If you are not able to participate in the MyAccount or EFT options, mailing in your payment is always an option. Please mail payments to: Delaware County Electric Cooperative, P.O. Box 471, Delhi, NY 13753.

 

If you are mailing in your payment, please allow plenty time for delivery before due date. If your bill states “Your service is subject to termination without further notice,” the balance on that bill needs to be paid immediately to avoid disconnection. Failure to receive a bill does not exempt you from monthly payment, late charges, or disconnection. If you do not receive a bill please contact us immediately.

Payments are due by the 12th of each month. DCEC is not responsible for lost payments.

5) Call the Office 

You may make a payment by phone 24 hours a day, 7 days a week. Have a check or credit card ready when you call. Please remember that privacy laws prevent DCEC staff from providing account information to anyone but the member of record unless a Member Consent Form is on file at the office.

   

INFORMATION ON PENALTIES AND FEES 
 

Late Payment Fees
Members are billed between the 17th and 20th of each month for service during the previous billing cycle. Payments for this service are due on the 12th day of the following month. Payments not received by the 12th will accrue late charges of 1.5% per month or $5.00 per month, whichever is greater. Each member with an account balance of greater than $125 at the beginning of the next billing cycle will receive a FINAL DISCONNECT NOTICE with the next bill. 
 

Collection and Disconnect Fees (tax not included)
If a Delaware County Electric Cooperative representative is sent to the member’s location to reconnect a service or to investigate a problem at the member’s request, the following charges may apply: 

Activity

Associated Fee

Disconnect Notice Mailing Fee

$5

Trip Charge (even if payment is made to DCEC employee at service location to prevent disconnection)

 

 

$100

On-site Disconnect Fee

Remote Disconnect Fee (procedure still requires DCEC employee to make trip to service location)

On-site Reconnect Fee During Regular Business Hours (7:30 AM – 4:00 PM)

$100

On-site Reconnect Fee Outside Regular Business Hours (After 4:00 PM)

$200

Remote Reconnect Fee During Regular Business Hours (7:30 AM – 4:00 PM)

$25

Remote Reconnect Fee Outside Regular Business Hours (After 4:00 PM)

$40

Reconnection at Transformer (2-Man Crew) During Regular Business Hours (7:30 AM – 4:00 PM)

$225

Reconnection at Transformer (2-Man Crew) Outside Regular Business Hours (After 4:00 PM)

$400

The trip charge is a charge that is applied if a Delaware County Electric Cooperative representative travels to the members’ location to:

 

1. Disconnect a service and collect amount owed (the trip charged is added to the amount owed).
 

2. Hang a door knocker to notify a member of a pending disconnect.
 

3. Investigate a possible problem at the members’ request and finds the problem to be on the member’s side of the meter.

 

Please note that the current bill, past due bill, and fees must be paid before service will be restored. Further fees may apply under different disconnect circumstances. For more information please feel free to contact our office at (607) 746-2341 or e-mail us at billing@dce.coop.

Other Fees and Penalties 

 A $20 fee will be assessed for any checks returned to DCEC for non-sufficient funds, stop payment or closed account. Additional bank fees may apply.

 

6) Pay-by-Phone, SECURE Automated Phone System

 

To ensure that ALL MEMBER’S information is safe and secure Delaware County Electric Cooperative is now providing a new option to pay your account(s) over the phone. There are no additional fees and it’s fast and simple. You must have your account number or the phone number associated with your account to use the automated system. Your account number is located in the upper left corner of your bill. After dialing 1-844-209-7162, you will go to the main menu. You will be prompted to press numbers for the actions you wish to complete.